Do you know what almost every business in the world has in common, from the likes of Walmart, Amazon, and Samsung, to the many establishments (like yours) that have made Oneonta their home? There are actually two things: one, they all use technology in some way to enable their operations, and second, this technology can sometimes stop working.
Of course, businesses like Walmart, Amazon, and Samsung have the resources to be more than prepared for events like these, with trained teams on staff and access to perhaps more technology than they should have. Thanks to these internal teams, corporations and other large enterprises are able to diagnose, address, and resolve whatever issue may pop up or potential shortcoming that is predicted, just by throwing resources at it.
This means that these businesses are more or less prepared for any happenstance – but can you say the same about yours?
If we’re being honest, probably not. In fact, a similar occurrence would probably shut down a business of your size … but Directive can help fix that.
What IT Support Is Considered to Be
We are all too familiar with the stereotypical depictions of IT, such as the aloof and sarcastic telephone operator asking if anyone has tried restarting the machine or the thickly bespectacled computer nerd coming into the office to fix something that is broken there. Although this is not necessarily incorrect, it does underestimate the number of ways Directive, a managed IT service provider, can assist your company. Sure, IT support includes computer repair, but there are far more situations in which we can lend some assistance.
In fact, today’s interconnected environment has turned business technology into a critical part of an organization’s long-term business development and strategy, when it once was seen more as a drain on other crucial resources. Now, it is seen as an opportunity for a business to grow its processes and become more capable.
Our support services are focused on four areas of ensuring the success of your business:
Optimized Expenditures
In most cases, a business’ success is measured in its profitability. I know I don’t need to tell you that, in order to be profitable, your incoming revenues need to outweigh your outgoing expenses. The propensity for equipment to malfunction, necessitating repair services and their associated costs or the hiring of a dedicated in-house technician, is widely regarded as the greatest benefit that technology has provided businesses in the past. These occurrences cannot be budgeted for because of their unpredictability. Compared to the break/fix method, managed services are handled a little differently. Instead of billing our clients on a per-case basis, many of our services are included as a part of our managed service agreement. This means that, with the exception of any work that is not covered by the agreement, our customers receive a monthly invoice that is consistent and foreseeable.
Convenient Access
Help is just a quick phone call, email, live chat, or support ticket away if you suddenly discover a problem preventing your systems from functioning as intended. Once we hear the news, our experts will get to work finding a solution to the root problem. Thanks to the technology we leverage, it’s likely that we won’t even need to leave our office in order to identify and fix the problem your business is experiencing. Let’s face it, why would we leave our cozy office space at 330 Pony Farm Road (increasing your downtime and cutting into your ability to produce) and coming to visit if we don’t have to?
This means that you’re back up and running even faster, ready to leverage your solutions and achieve your objectives.
Accurate Results We are here to ensure that your technology works to support you, not the other way around. Our commitment to quality services delivered correctly the first time around has been proven time and time again–and if our clients aren’t absolutely and completely satisfied, we try again until they are.
These are just some many reasons that we’ve been operating for 25 years… and counting.
Personalized Service
Each business is different than the rest, not only in what it offers, but how it offers it, how it is run, who it offers it to… you get the idea. Because of this, there is no one method to IT that will universally fulfill the needs of anyone who utilizes it. We know that there is no such thing as a “one-size-fits-all” IT solution, and that our clients require a bespoke strategy for our endeavors to be successful. This is why we focus on what your business needs first, not what every other businesses in your industry needed.
To learn more about what we can do for your business, drop us a line at 607-433-2200. We’re looking forward to helping you out with your business’ technology, and hopefully contributing to your continued success.
