Online shoppers expect answers right away. Whether it’s checking an order, starting a return, or asking about product availability, waiting is no longer acceptable. Because of this, e-commerce businesses are turning to AI customer support chatbots, which are tools that, at scale, provide responses that are instantaneous, accurate, and human-like. Robylon builds autonomous AI agents that take on both presales and post-sales conversations. These agents don’t just respond; they resolve. With proven automation rates of 85–95%, Robylon enables ecommerce brands to serve thousands of customers each month without overwhelming their support teams.
What Chatbots in E-Commerce Do Answer Common Questions Instantly
Order status, returns, delivery times, refund policies.
Guide Shoppers
Find out if stock is available, recommend alternatives, and recommend products. Automate Orders & Returns
From issuing refunds and return labels to placing orders and keeping track of them. Provide Always-On Support
40+ languages are available round-the-clock. Cross-sell and upsell Personalize recommendations based on browsing and purchase history.
Reduce Agent Workload
Free human teams to handle edge cases instead of repetitive queries.
How Robylon Works
Combines NLP and machine learning to comprehend the fluid language of customers. Backend Integrations: Connects with Shopify, WooCommerce, Zendesk, Freshdesk, Amazon, and more.
Custom AI Agents: Built for specific intents – order tracking, returns, refunds, product discovery.
Real-time Analytics: Tracks accuracy, CSAT, and resolution times to continuously improve.
Real-World Examples
Fashion Brand D2C With 100k+ monthly queries, Robylon automated 85% of chat queries and 60% of tickets, cutting response time to 3–6 seconds.
Platform for logistics as a service Faced with 50k queries per month, Robylon integrated with Freshdesk and resolved 52% of repetitive tickets automatically, reducing average handling time by 95%.
Brand of clothing (valued at more than $100 million) Handling tens of thousands of monthly queries, Robylon boosted chat automation from 60% to 85%, and ticket automation to 80%, driving 87% productivity gains.
Large Ecommerce Account (Operates internatioanlly)
Typically receives 5 to 30 tickets per month and 75 to 80 chats per month. Robylon’s AI agents resolve up to 95% of chats automatically, leaving only a fraction for human agents.
Robylon Chatbots’ E-Commerce Advantages Faster query resolution (up to 93% improvement)
Greater precision (over 97%) on average, more than 80% automation Cost savings of 30% in support CSAT with human-like responses improved Scales effortlessly to 100k+ tickets or 500k+ chats per month
Why It Matters
Customer expectations and e-commerce both move quickly. Businesses that rely only on human agents will struggle with cost, scale, and speed. Robylon proves that AI agents can step in, not just to support customers, but to deliver the same accuracy and personalization expected from the best human agents.
For ecommerce brands looking to scale customer support without sacrificing quality, Robylon is not just a chatbot vendor. It is the partner that ensures every order, return, and product inquiry gets answered: instantly, accurately, and at scale.
